Privacy Policy & Regulatory Information
About BCA Legal and DM Claims Limited
BCA Legal is a trading name of DM Claims Limited, a company registered in England and Wales. DM Claims Limited is a claims management company and is not a firm of solicitors. References on this website to “BCA Legal”, “we”, “us” or “our” refer to DM Claims Limited.
What We Do
We provide claims management services. When you contact us, we assess your potential claim and, where appropriate, refer it to a solicitor on our panel who is authorised to carry out the legal work. We do not provide legal advice or conduct litigation ourselves.
We operate from St Helens, Merseyside, and provide claims management services to clients across England and Wales.
How We Are Paid
We receive a marketing fee from the solicitor we refer you to. This fee is not charged to you and does not reduce the compensation you receive.
Registered Office
DM Claims Limited
21a Hardshaw Street, St Helens, WA10 1QX
Financial Conduct Authority (FCA)
DM Claims Limited is authorised and regulated by the Financial Conduct Authority (FCA) for claims management activities.
FCA Reference Number: 839005
You can verify our regulatory status on the official FCA register at register.fca.org.uk.
The FCA regulates claims management companies in England and Wales and sets the professional and ethical standards we are required to follow.
Solicitors Regulation Authority (SRA)
We are not regulated by the SRA. The solicitors we refer clients to are authorised and regulated by the Solicitors Regulation Authority. Each solicitor on our panel must comply with the SRA Standards and Regulations and the SRA Code of Conduct.
You can verify the regulatory status of any solicitor or law firm on the official SRA register at sra.org.uk.
Professional Rules and Standards
As a claims management company authorised and regulated by the FCA, we comply with:
The FCA Claims Management: Conduct of Business Sourcebook (CMCOB)
Our Consumer Duty obligations
Applicable professional and ethical rules
All relevant UK legal and regulatory requirements
Further information about the FCA’s regulatory framework is available at fca.org.uk.
Complaints and Consumer Information
We are committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, please refer to our Complaints Procedure for full details of how to raise a concern.
If a complaint cannot be resolved internally, you may be entitled to refer it to the Financial Ombudsman Service at financial-ombudsman.org.uk
Privacy Policy
This Privacy Policy explains how DM Claims Limited (trading as BCA Legal) (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit and interact with our website.
We are committed to protecting your privacy and handling your information in a transparent and lawful manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
This website is operated by:
DM Claims Limited (trading as BCA Legal)
21a Hardshaw Street, St Helens, WA10 1QX
Authorised and regulated by the Financial Conduct Authority (FCA), reference number 839005.
What Personal Data We Collect
Information you provide directly
Full name
Contact details (email address, phone number, postal address)
Information about your accident or potential claim
Communication preferences
Information collected automatically
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the site
Cookies and tracking data
Sensitive personal data
We may collect limited health-related or injury-related information where relevant to assessing your claim. This data is only processed when necessary and with your explicit consent.
How We Use Your Personal Data
We use your personal data to:
Assess your enquiry and determine whether you may have a valid claim
Connect you with a regulated solicitor or legal service provider
Respond to your communications and provide support
Fulfil our legal and regulatory obligations (for example, to the FCA)
Improve our website and user experience
Conduct internal audits and compliance checks
We only process your data when we have a lawful basis to do so, including consent, contract, legal obligation, or legitimate interest.
Who We Share Your Data With
We may share your information with:
Authorised solicitors or legal professionals we refer your claim to
Service providers who support the functionality of our website (for example, IT support or hosting companies)
Regulators such as the FCA or ICO, where required by law
We will never sell your data.
How We Store and Protect Your Data
Your data is stored securely in the UK, or in jurisdictions recognised as having adequate data protection laws. We implement technical and organisational measures such as secure servers, encrypted communications, and access controls to safeguard your information.
How Long We Keep Your Data
We keep your data only as long as necessary:
If your claim proceeds: up to 6 years from the conclusion of our involvement
If no claim is pursued: usually deleted within 12 months, unless otherwise required
Your Rights
Under UK data protection law, you have the right to:
Access – request a copy of the data we hold about you
Rectification – ask us to correct inaccurate or incomplete data
Erasure – request deletion in certain circumstances
Restriction – ask us to limit how we use your data
Data portability – request a copy in a reusable format
Objection – object to processing on legitimate interest grounds
Withdraw consent – withdraw your consent at any time
To exercise any of these rights, email: [insert BCA Legal email]
Cookies and Tracking Technologies
We use cookies to improve user experience and analyse site traffic. You can manage your cookie preferences via the banner shown when you first visit our site, or by adjusting your browser settings. For more information, see our Cookie Policy.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please read their privacy policies before submitting any personal information.
Children’s Privacy
Our services are not aimed at anyone under 18. We do not knowingly collect data from children. If we become aware that a child has provided data, we will delete it promptly.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. Where appropriate, we will notify you of significant changes.
Contact Us
BCA Legal (a trading name of DM Claims Limited)
21a Hardshaw Street, St Helens, WA10 1QX